Job Descriptions
Technical Support Engineer is responsible for customer success after solution delivery. The technical support engineer must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfiction. Should be able collecting customers requirements to R&D, business head promptly.
Objectives & Responsibilities
• Able to use tool to fix the technical issue remotely.
• Able to respond to functional & technical issues.
• Able to convey customer requirement to management and R&D.
• Managing and interpreting customer requirements. Speaking with clients to understand, anticipate and meet their needs.
• Maintaining records of customer communication in our communication systems.
• Developing support material for other members.
• Providing timely reporting to management regarding daily performance and activities.
• Understanding of products, services and how to contribute the value to customers.
Requirements:
Must be self-motivated and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess presentation skills and able to communication professionally in written and spoken responses to email, RFPs, submitting reports and during Telephone, video conference.
• 3-5 years experience as a sales engineer, support engineer for software/system in the enterprise.
• Bachelor’s degree in Engineering/Information Technology, Computer Science.
• Excellent oral and written communication skills in English & Cantonese, Chinese is plus.
