Job Description
Presales Solution Engineers are the primary technical resource for the sales team. Solution Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Solution Engineer must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
Objectives and Responsibilities
• Responsible for development and delivery of product demonstrations.
• Responsible for presenting the product to customers and at field events such as conferences, seminars, etc.
• Able to respond to functional and technical elements of Terra Nova Solutions.
• Able to convey customer requirements to Management.
• Managing and interpreting customer requirements – speaking with clients to understand, anticipate, and meet their needs.
• Maintaining records of customer communication and sales activity in our CRM and established internal communication systems.
• Attending and/or participating in trade shows, conferences, and other marketing events.
• Searching for new clients who might benefit from company products or services.
• Developing support material for other members of the sales team.
• Achieve performance standards and goals set by leadership.
• Provide timely reporting to Management regarding daily performance and activities.
• Attend weekly sales meetings and trainings.
• Communicate any operational problems to the Director of Solution Engineering on a timely basis.
• Understanding of products, services and pricing models.
• Responsible for following client review guidelines/process to ensure that fraudulent clients are not accepted.
Requirements:
Ideal candidate must be self-motivated with a proven track record and knowledge of technology and the hosting industry or has been an Information Technology Consultant. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• 3-5 years experience as a Sales Engineer, Hosting Support engineer for a Service Provider in the Enterprise, or related operational engineering role.
• Bachelor’s degree in Engineering/MIS/Computer Science
• Experience in designing Virtualization, Networking, Storage, and Backup Solutions
• Excellent oral and written communication skills